Process automation & AI
Fewer spreadsheets, less typing, fewer mistakes
We map a repetitive task in your office or operation and make it run on its own. We start small, with fixed scope and timeline, and only move forward if it makes sense for you.
Who it's for
- Teams that spend hours copying data between spreadsheets, ERP and email
- Companies answering the same questions on WhatsApp all day
- Anyone who wants to use AI but doesn't know where to start without wasting money
What you get
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Quotes and proposals
Generated from a form or spreadsheet, in your template, in minutes.
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Connected systems
ERP, spreadsheets, email, WhatsApp and CRM exchanging data, no retyping.
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AI customer service
First response on WhatsApp or your website: answers common questions and hands the contact to sales.
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Automatic reports
Sales, production or inventory figures delivered to your email or WhatsApp.
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Documents and records
Reading PDFs, orders and invoices to fill in records without manual typing.
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Start small
One process at a time. You see the benefit before investing in the next one.
What process automation is
Process automation means having the computer handle repetitive tasks that currently depend on someone copying, pasting and checking information: building quotes, entering orders, generating reports, answering the same messages, updating spreadsheets.
In practice, we connect the systems your company already uses (ERP, spreadsheets, email, WhatsApp, CRM) so information flows between them automatically, with clear rules and a record of everything that was done.
Where artificial intelligence fits in
AI is useful when the task involves text or documents without a fixed format: reading an order that arrives by email, extracting data from a PDF, classifying a request or handling the first response on WhatsApp.
We use AI as a tool inside the process, not as a standalone promise. It works with information you approve and hands over to a person when it isn't sure.
How to choose the first process to automate
- Tasks repeated every day or week, always the same way
- Processes where a typing error is costly: wrong orders, rework, delays
- Information that already exists in one system but is retyped into another
- Steps that slow down sales, like quotes that take too long to go out
How a project with Downway works
We start with an assessment to map the current process and measure how much time it takes. Then you get a proposal with fixed scope, timeline and price to automate one process at a time.
The automation is tested before going into daily use, and your team receives documentation on how it works. That way you see the real benefit before deciding on the next step.
FAQ
Do I need to replace my systems?
Usually not: the idea is to connect what you already use. If a system doesn't allow it, we'll tell you during the assessment.
How much does it cost?
It depends on the process. After the first call, you get a proposal with fixed scope, timeline and price.
Could the AI give my customer a wrong answer?
We configure the AI to answer only with information you approve and to hand over to a person when it doesn't know.